FAQ

Points, Rewards & Loyalty

If you haven't signed up for our exclusive rewards program you are missing out on some great offers. Sign up to create an account to become a fully fledged Longsands VIP.

• Visit our website and click the rewards link at the bottom right of every page.
• Sign up for a free rewards account
• Start earning points straight away.
• You might find, if you have shopped with us before, you will already have points waiting in your account when you sign up for rewards.

• Signup for a points account on our website (100 points) simply click the link in the bottom right corner.
• Get 1 point for every £1 spent in-store or online
• Celebrate your birthday (100 points)
• Follow us on Instagram, Facebook, twitter (25 points each)
• Facebook share (25 points)
• Selected products (subject to stock)
• £5 coupon (100 points)
• £10 coupon (190 points)
• £25 coupon (450 points)

Placing orders, Promo codes & Gift Cards

You can easily place an order following a few steps:
1. Search, choose and add to the shopping cart your favourite Longsands product
2. Select your shipping/click and collect and payment method to complete your order
3. You will receive a confirmation e-mail

After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our Longsands online store.
First check your spam folder in your email. If you still have not received your confirmation e-mail, please contact us by email, phone or via our Facebook page and we will reissue another email to you.
Once your payment has been accepted you are unable to modify orders made online. However, If you contact us, we will try our best to make any amendments to your order.
Promo codes are personalized codes, issued on special occasions, that enables you to take advantage of exclusive promotions on services and products offered by Longsands. These codes can be found on our social media platforms and on our website. If you become a Longsands VIP you will also be emailed additional promo codes not found on our social media platforms.
The 'promo code' space is displayed in the first page of the shopping cart: enter your code and click "apply" to obtain your new total. If you are using your Apple Pay on your phone or tablet; to make a quick purchase you can add your code within the 'More Payment Options' link which can be found under the add to cart button on each product page.
Yes, you can use a gift card and on the Longsands website. On the checkout page in the space you would usually enter a promo code, you can enter your 16-digit gift card voucher number to add towards the total balance. If the item you are purchasing is less than the amount you have on your gift card, the remaining value will be stored on the card which can then be used to make another purchase at a later date. You can also use your gift cards in Longsands Physical Stores
Our Longsands gift cards are vaild for 12 months from the date of purchase.

Refunds, Returns & Exchanges

We're sorry if you've received a faulty or incorrect item. Click here and find out how to make a return.

Click here to read our return policy.

We extend our returns period for the holidays to make things a little easier for you. Any items bought between 15th November and 31st December can be returned up until 31st January. If any items are bought prior to the 1st January, our usual policy of 30 days applies.

If we have the product in store that you wish to exchange your item for, then we can easily process this for you in store. If you have ordered online and can’t make it to one of our stores, you will need to return the item(s) using our returns form. Please contact us via email for a returns form. Your return will be refunded or exchanged once it has been received and processed at our warehouse.

As soon as we receive your returned product(s) we will notify you via e-mail. If you are sending the goods back to us we advise you get a proof of postage from the post office as Longsands cannot be held responsible for parcels that go missing in the post.

Please contact us and we will rectify this issue for you right away.

Product information & product care.

We recommend washing our t-shirts at 30 degrees and hang drying them. Our tees are screen printed to allow a certain amount of cracking over time. We feel a bit or wear and tear adds character and uniqueness to each garment. It is recommended that you don’t iron directly onto the the print on the garment. Instead, turn the t-shirt inside out and iron it on the inside.

Our hoodies have undergone a special dye process which results in colour variation and adds to the uniqueness of the garment. The colour in our hoodies will fade into a softer shade with washing and wear. The dye may run in the first couple of washes so please wash alone, inside out and at 30 degrees or cooler. The best way to dry our hoodies and keep them feeling super soft is to hang dry.

Our padded jackets are water resistant. Owing to this, its best to wash them with a technical washing liquid. Washing them with a specialised cleaner helps to maintain the water resistant properties in the garment. We recommend nikwax txdirect, 3 in 1 wash. https://www.nikwax.com/en-gb/products/productdetail.php?Productid=3 Once your coat is washed, we recommend drying on a low heat in the tumble dryer. For best results, add a couple of tennis balls to the dryer, this ensures all the padding is equally distributed in the panels of the garment.

From design to manufacturing, as a business, we make every effort to offer our customers ethical products, made in ways that put the environment first. Did you know our salvaged range is made from 100% recycled cotton! http://salvagefashion.co.uk/ Additionally, as practices change and evolve, we will continue to improve and create more sustainable and responsible products.

Our blank products come in from overseas, mainly China, indonesia and Europe. All of the design work for the products is done by us and the printing, finishing, tagging and labelling is processed locally in Newcastle Upon Tyne. We try to keep as much of the process as is currently financially viable in the UK.

Yes, prices are displayed with VAT included.

Trouble shooting, security & payment options

We'd recommend trying another browser/device and also clearing your cookies and cache. If this doesn't help, get in touch with us and we'll do our best to help.

There are a few ways to get in touch with our team. You can get in touch by phoning our Tynemouth Store 07716463124. Lines are open the same time as our Tynemouth store opening hours. You can also email info@longsandsclothing.co.uk or alternatively message us via our facebook page @LongsandsUK.

Yes, all our payments are processed through shopify's in-house software. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. From annual on-site assessments validating compliance to continuous risk management, Shopify works hard to ensure customer shopping cart software and eCommerce hosting is secure.

The personal information you share with us is completely confidential. Your privacy is important to us and we will not disclose or sell the information provided. Our promotional emails are optional and you can unsubscribe at any time. You can view our full Privacy Policy by clicking here.

We accept all major VISA UK credit/debit Cards. American Express, apple pay, google pay, maestro, and mastercard via the website. We also accept cash in-store. For special orders to be delivered overseas we can also manually create an order for you and bill via paypal invoice.